Refund and Cancellation Policy

1. Overview

At CheckIn Health, we strive to provide the best possible experience with our health testing services. This Refund and Cancellation Policy outlines the conditions under which you may cancel your order and request a refund.

By purchasing our Services, you agree to the terms of this policy. Please read it carefully before making a purchase.

2. Cancellation Policy

3. Rescheduling

If you need to reschedule your test after it has been scheduled, you may do so free of charge provided:

• The rescheduling request is made at least 12 hours before the scheduled collection time.
• The new date and time is within our available service slots.

Rescheduling requests made less than 12 hours before the scheduled time may not be accommodated. In such cases, the original schedule will remain in effect.

4. Cancellation by CheckIn Health

In rare circumstances, we may need to cancel or reschedule your test due to:

• Unavailability of phlebotomist in your area.
• Force majeure events (natural disasters, pandemics, government restrictions, etc.).
• Operational or logistical issues beyond our control.

In such cases, we will offer you the choice of:

• Rescheduling to a new date and time at no extra cost, or
• A full refund of the amount paid.

5. How to Request a Refund

To request a cancellation and refund (before test is scheduled):

1. Email us at hello@checkin.health with your order details and registered name.
2. Or call us at +91 7721857698 during business hours (Mon–Sat, 9 AM – 7 PM IST).
3. Our team will verify your order status and process the cancellation.

6. Refund Processing

• Approved refunds will be processed within 5–7 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of purchase (bank account, UPI, credit/debit card, etc.).
• The actual credit to your account may take an additional 2–5 business days depending on your bank or payment provider.
• You will receive an email confirmation once your refund has been initiated.

7. Annual / Subscription Plans

For annual or subscription plans:

• If no tests have been scheduled under the plan, you may cancel and receive a full refund.
• If one or more tests have been scheduled or completed, the refund will be calculated on a pro-rata basis, deducting the cost of completed/scheduled tests at the single-test rate.
• No refund will be issued if all tests under the plan have been utilised or scheduled.

8. Exceptions

In exceptional cases where a test result is significantly delayed (beyond 7 business days) or not delivered due to an error on our part, you may be eligible for:

• A complimentary re-test at no additional cost, or
• A partial or full refund at our discretion.

Such cases will be evaluated on a case-by-case basis. Please contact our support team with relevant details.

9. Governing Law

This Refund and Cancellation Policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

10. Contact Us

For any questions regarding refunds or cancellations, please reach out to us: